Website privacy policy

This Privacy Policy applies to all personal information collected by RWR Veterinary Products Pty Ltd via this website. 

1. What is “personal information”?
   1. As defined by the Privacy Act 1988 (Cth) “personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable:
      1. whether the information or opinion is true or not; and
      2. whether the information or opinion is recorded in a material form or not.

Any time we use the term “personal information” in this policy, we are referring to this legal definition of the term.

2. If information do not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
3. What information do we collect?

The kind of personal information that we collect from you will depend on how you use the website. The personal information which We collect and hold about you may include:

• contact details (name, phone number, email address);
• data that identifies you (your IP address, browser type, time zone); and
• data on how you use our website (URL clicks, products and services view, how long you are on our pages and other actions).

3. How we collect your personal information
   1. We may collect personal information from you whenever you input such information into the website or provide it by other electronic communication channels.
   2. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
4. Purpose of collection
   1. We collect your personal information for the primary purpose of providing information about our services and marketing.
   2. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
   3. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. 
5. Access and correction

You may access to personal information we hold about you in certain circumstances, correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

6. Changes to our Privacy Policy

Our Privacy Policy will be updated from time to time.   You should review our Privacy Policy each time you visit our Website or provide us with personal information.

7. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

8. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behavior of individuals in the European Union, and accordingly the GDPR does not apply.]

9. How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on: [email protected].